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Thundra Subprocessors

Thundra uses the following subprocessors to assist in the provision of the Products and the Service. Such subprocessors will be permitted to obtain Personal Information only to deliver the Products and the Service that Thundra has retained them to provide and they are prohibited from using Personal Information for any other purposes.

A subprocessor is a third-party data processor engaged by Thundra who has or potentially will have access to or process Personal Information. Thundra undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of subprocessors that will or may have access to or process Personal Information. Thundra requires its subprocessors to satisfy equivalent obligations as those legally required from Thundra.

The following is an up-to-date list of the names, locations, and services provided by Thundra’s subprocessors. 

Amazon Web Services (AWS) United States Cloud infrastructure and services
Intercom United States Customer support and engagement
Auth0 United States Authentication services
Stripe United States Payment processing services

Thundra may remove or appoint suitable and reliable other subprocessors as follows:

  • Thundra will post on its website at a notice of any change in subprocessors at least fifteen (15) days prior to the date on which such change shall take effect
  • If you have legitimate, material reason to object to Thundra’s use of a subprocessor, you shall notify Thundra thereof in writing within such fifteen (15) day period
  • If you do not object during such time period, the change in the subprocessor list shall be deemed agreed and consented to by you
  • If you object during such time period, Thundra shall have the right to cure such objection through one of the following options: (i) Thundra will abort its plans to affect the change in subprocessor with respect to you; (ii) Thundra will take corrective actions requested by you in your objection that will satisfy your objection; or (iii) Thundra may cease to provide, or you may agree not to use, the Products and the Service

The foregoing shall not prohibit Thundra from undertaking an emergency change in the list of subprocessors, where such sudden replacement is outside of Thundra’s reasonable control (such as if the subprocessor ceases to do business, abruptly discontinues services to Thundra, or breaches its contractual duties to Thundra). In such case, Thundra will notify you of the replacing subprocessor as soon as possible and the process to formally appoint such subprocessor defined above shall be triggered.

Last Updated: December 14, 2020